user experience reviews

The problem

Your website might be excellent.

Your staff might be welcoming.

Your strategy might be inspiring.

But what does it actually feel like to experience your organisation?

The answer is often surprising.

What I do

I experience your organisation as a user would.

From first impressions and digital communications to physical spaces, meetings and interactions, I explore every stage of the journey.

Alongside interviews and observation, this creates a rich picture of how people experience your organisation—not how you hope they experience it.

Areas I might review

Websites

Booking journeys

Physical spaces

Visitor welcome

Communication

Accessibility

Wayfinding

Meetings

Volunteer journeys

Customer journeys

Stakeholder experience

Output

Journey maps

Strengths

Pain points

Quick wins

Long-term improvements

Prioritised recommendations